Department of Health & Human Services
Premiers Active April

FAQs

Got a question about Premier’s Active April? You’ll most likely find the answer below. And if you still have questions, please Contact Us.

For specific questions about special offers, schools and workplaces please visit the:

General

WHAT IS PREMIER'S ACTIVE APRIL?

Premier’s Active April encourages all Victorians to do 30 minutes of physical activity a day during April. It’s free, it’s fun and it’s part of the Victorian Government’s commitment to get more people active and healthy. Participants can also track their physical activity thanks to our web app and all-new mobile app for iOS and Android.

How Can i encourage others to join?

You can help promote Premier’s Active April at your school, workplace, club or in the wider community. It’s a great way to help even more Victorians get active. Visit the Promoting Active April page to download posters and other marketing materials. You can print them out or include the digital components in newsletters, emails or on your own website. You can also like us on Facebookfollow us on Twitter and follow us on Instagram.

REGISTRATION

HOW & WHEN CAN I REGISTER?

You can register from January 23 right up until April 30, 2017. It’s easy to get involved so Register today.

WHAT HAPPENS WHEN I REGISTER?

You’ll be asked to verify your email address with a link we send you. Then once the account is verified, you’ll receive a welcome email.

The welcome email includes:

Then, you can Log In to:

  • Access the digital or printable Active April card (your ticket to all the great benefits and special offers available throughout April.
  • Update your profile – you’ll be able to update all the details including your unique username and your email address
  • Create and join teams with friends and family or with your school
  • Refer a friend or register children under 12 years of age within your account
  • Log and track your activity during April!

WHAT HAPPENS IF I REGISTERED LAST YEAR?

If you participated in Premier’s Active April in 2016, you’ll receive an email inviting you to re-register. By clicking the re-register button in the email you can:

  • Re-register yourself in just one click
  • In a couple more clicks, re-register any/all of the people who were registered within your account in 2016. You can also choose to move people from your account and re-register them into their own account with their own email address.
  • Choose a new password for 2017

If for some reason you don’t receive this email (remember to check your Junk or Spam folders), you can Re-register online now by entering your 2016 username and password. If you don’t remember your username or password, you can retrieve these details from the re-registration page or complete a new registration.

HOW DO I REGISTER CHILDREN OR OTHER PEOPLE?

We encourage you to complete individual registrations where possible.

If you need to register children under 12 years old or people who don’t have a personal email address, you need to Register yourself first. You can then either:

  • follow the prompts at the end of your registration to ‘Register friends and family’, or
  • add account members once you’ve logged in.

If waiting until you’ve logged in, from the Dashboard click the ‘Add Account Members’ button or select ‘Profile’ from the navigation.

  1. Complete the short form under ‘Register Family and Friends’ and click the ‘Add Member’ button.
  2. These people will now appear under the ‘View Your Account Members’ section where you can edit their details and even move them into their own account.
  3. You can register as many people into your account as you like.

WHAT HAPPENS IF I DON’T RECEIVE THE VERIFICATION EMAIL?

You need to verify your email address to complete your registration. This is done by clicking a link sent to your registered email address.
If for some reason you don’t receive emails from us, please follow these steps:

  1. Check your Junk mail or Spam to see if the email has gone into these folders. You can search “Premier’s Active April” or “activeapril@sport.vic.gov.au”
  2. Save our email address into your address book to ensure future emails come through.

If both you and your work colleagues are not receiving emails, it’s possible that your workplace network is treating these emails as spam. If that’s the case, please speak to your System Administrator and ask for activeapril@sport.vic.gov.au to be whitelisted. Please Contact Us if you have further questions surrounding this.

It’s also possible that you’ve made an error when entering your email address during registration. If you are still having problems receiving emails please contact us.

WHAT HAPPENS IF I FORGET MY PASSWORD?

Don’t worry, just click the ‘Forgot Password?’ link on the log in page. You’ll be prompted to enter the email address you used when registering. We’ll then send you an email with a link to reset your password.

Once you’ve clicked on that link, you can change your password to something that’s easy to remember.

WHEN WILL I GET THE REGISTRATION BENEFITS?

As soon as you log into the web app, or download and log into the mobile app for iOS or Android.

The Active April Card entitles you to all the great registration benefits and Special Offers. This year you can access these benefits with the digital card located in the all-new mobile app.

If you don’t have access to a smart phone or would prefer a printed card, please go to the Card page of the web app to download a printable card at any time.

If you register people within your account their Active April card will also be available within the mobile app or you can download it at any time from the Card page of the web app, when logged in as that person.

HOW WILL MY PERSONAL INFORMATION BE USED?

The privacy of your personal information is of paramount importance to us. Please view our Privacy Notice to understand how your information will be used.

WHEN DO REGISTRATIONS CLOSE?

Registrations close on 30 April 2017, but of course it’s much better to register earlier so that you can challenge yourself to do 30 minutes of physical activity a day during April.

Participants who track their activity on the mobile or web app will be eligible to achieve online trophies for completing 30 minutes of activity on a certain number of days. There are activity trophies for tracking 5, 10, 15, 20, and 30 days of activity – so set yourself the challenge and see how many days and trophies you can collect.

TRACKER

HOW DO I TRACK MY ACTIVITY?

You can track your activity levels throughout April from the Active April mobile or web app.

Simply Log In from your smartphone, tablet or computer and click the ‘Track Activity’ button from the Dashboard. It’s a really easy way to see how you’re going, track your own and your team mate’s activity and encourage each other to get even more active.

Tracking activity in the tracker is not mandatory. However, logging your activity will help you achieve online trophies and Prizes as you reach certain milestones for the number of days you have completed at least 30 minutes of activity. At the end of Active April, we will ask you to tell us how active you were in a survey.

HOW DO I RECORD ACTIVITY FOR MY KIDS OR OTHER PEOPLE WITHIN MY ACCOUNT?

It’s easy, using the ‘Logged in as’ function.

  • From the mobile app, tap the Profile icon in the top right corner to display the dropdown menu.
  • From the web app, in the top right corner you’ll see the message ‘Logged in as:’ and a dropdown menu.

Simply choose from the dropdown menu which user you want to be logged in as, and you’ll be able to view the app as though you were them. In doing this you can record activity, accept notifications from the Notifications page or update their profile.

Alternatively, people within your account can log in themselves using their username and password to track their own activity.

Adding activity for a whole team

This year, we have new functionality in the Tracker allowing the Team Owner to add activity for the whole team. Go to the Tracker and when adding your activity, simply tick the box that says ‘Tick if you completed this activity with others to add time to your team mate’s trackers.’

WHAT IF I CAN’T DO 30 DAYS OF PHYSICAL ACTIVITY IN A ROW?

That’s okay – just challenge yourself to be active for at least 30 minutes on as many days in April as you can. If you think you are currently active three days a week, why not set yourself a challenge to make it four or more? It’s all about building physical activity into your daily routine in the long term.

HOW DO I VIEW MY ONLINE TROPHIES?

Participants must track their daily activity in the mobile or web app to achieve online trophies. The first activity trophy is for tracking 5 days – so set yourself and your friends the challenge and see how many days and trophies you can collect.

When you’ve logged 5, 10, 15, 20, or 30 days with 30 minutes of activity or more, you’ll get a notification in the mobile or web app that trophies are available to view in your Trophy Cabinet to then print out or share on Facebook.

TEAMS

HOW DO I INVITE FRIENDS AND FAMILY TO JOIN MY TEAM?

It’s easy. Once you Register for Premier’s Active April you can Log In, create a team and invite people to join using their email address or their Active April username. They will be notified and prompted to join your team.

CAN PEOPLE REQUEST TO JOIN MY TEAM?

Yes. If they’ve registered and know your Team ID they can send you a request to join the team. You’ll receive an email notification, then all you have to do is log in and accept the request.

Alternatively, when creating a team you can also choose the option to allow people to automatically join without having to accept their request. Simply tick the box ‘People can join this team without my approval’ when creating the team.

CAN I JOIN MORE THAN ONE TEAM?

Yes. You can create up to 5 teams and join up to 10 teams.

CAN I DELETE A TEAM I’VE CREATED?

Yes. Just remember that deleted teams cannot be recovered, so be sure before you delete them.

If I've added people into my team, but later decide to delete this team, will I be deleting their registration?

No. Deleting a team won’t delete any users that you’ve registered into your account. You’ll still be able to view their details from the Profile page of the mobile or web app or use the ‘Logged in as:’ functionality to view as though you were logged in as them.

I’M ON THE TEAMS PAGE, BUT I CAN’T SEE 'CREATE A TEAM'. WHY?

If another person has registered you as an account member within their account (usually done for children under 12 years old) you’ll be unable to create new teams. We’ve done this for security reasons, but don’t worry, you can still join up to 10 teams.

You can request to join teams if you know the Team ID of the teams you’d like to join. Or tell the team owner your Active April username and they can invite you to join the team.

I’VE ADDED SOMEONE INTO MY ACCOUNT BUT THEY’RE NOT SHOWING UP IN THE 'LOGGED IN AS' MENU

If you’ve just registered this person into your account, you’ll need to refresh your browser page in order to see them in the menu. Try that, or simply click to another page and it will refresh itself.

I DID ACTIVE APRIL LAST YEAR. WHEN I RE-REGISTERED, MY TEAMS FROM LAST YEAR WEREN’T IN THE SYSTEM, WHY?

For privacy and usability reasons, we need to reset the teams each year as there is no way of knowing whether the Team Creator still wants to manage that team, or whether the participants still want to be a part of that team. For example with schools and workplaces, students will change classes or people will move jobs.

But don’t worry – if you registered people into your account last year (such as children or friends without a personal email address), you’ll be asked during re-registration if you’d like to keep or remove these people. After registration, you can easily create new teams and add people as required.

You can also use the ‘Logged in as:’ functionality to easily view the mobile or web app as though you were logged in as the different people in your account.

How can I find out more?

We hope this page has answered your questions about Premier’s Active April. If you still have questions regarding Special Offers, Schools or Workplaces please view the relevant FAQ pages provided or if you still need further information or assistance, please Contact Us.

Last updated: February 6, 2017 at: 10:17 am

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Daily Activity Tips

Bring your running shoes to work and try to go for a brisk walk on your lunch break. Any amount of time spent exercising is better than nothing.

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